THE ASSERTIVENESS SKILLS

Assertiveness is a management and staff communication skill that helps you fell good about yourself and your handling situations.

CONTENT
1. What is Assertiveness ?
2. Negative Behavior Arising from One’s Background
3. The Need to Think Positively
4. Counseling Yourself
5. How to be Assertive
6. Two Way Communications
7. Listening Skills
8. Your Voice
9. Body Language
10. Broken Record Technique
11. Saying No
12. Negotiating a Solution
13. Negative Feelings Assertion
14. Discrepancy Assertion
15. Practical Exercises
16. Self Development for the Future

PARTICIPANTS
Supervisors, Management, Sales Executive as well as Secretarial Staff, Accounts and all who
deal with others

EXCLUSIVE METHOD
Self Assessment, Case Story / Group Interaction

DURATION
One Day