DEVELOPING SUPERVISORY SKILLS

Is the 2nd step of Supervisory training which is in aim to give chances to participants for assessing their supervisory practices and planning the action steps to improve the effectiveness in achieving better work performance.

CONTENT
1. Introduction
Goal-Setting ; Organization and Supervisor; Difficulties and Challenges Faced by Supervisor ; A paradigm Shift ; From doing to Supervising ; Supervising Concepts and Practices ; Role Identification and Clarification

2. Dynamic of Human Needs & Motivation
Diagnostic Exercises ; Human Need and Motivation Theories ; Understanding of Employee Motivation

3. Personality
Diagnostic Exercise ; How to Communicate with Various of Personality

4. Supervising People & Managing Work Behavior
Dynamic of Interpersonal Communication and Relations; Barriers and Gateway to Effective Interpersonal Communication ; Levels of interpersonal Communication vis-a-vis Interpersonal Relations ; Giving and Receiving Instruction or Feedback ; Transactional Analysis

5. Feedback Giving of Work Performance
Performance Management ; Performance Appraisal Skills ; Staff Development ; Coaching and Mentoring

PARTICIPANTS
Supervisor and Managers

EXCLUSIVE METHOD
Self Assessment, Case Story / Group Interaction

DURATION
Two Days