CUSTOMERS SERVICE ORIENTATION

Customer is ‘King’. ’Customer is always right ‘. ’ Customer is our priority’, those are popular slogans used in marketing to boost up sales or to retain customer loyalty. In realty it is not always the case and slogans do not guarantee customers satisfaction. Most of customer complaints come not only from poor service, but mostly from failure on the company side to manage its customers.

Benefits:
  • Participant will learn the total concept of Customer Service and the Company – Customer Relationship
  • Participant will master the concept of Customer Satisfaction and how to measure it
  • Participant will be provided with techniques for marketing the Customer Satisfaction Concept to improve company image
CONTENT
1. Customer Service Concept
2. Customer Service Excellence
3. Company Customer Relationship
4. Managing Customer Satisfaction
5. Measuring Customer Satisfaction
6. Marketing Customer Satisfaction

PARTICIPANTS
Manager and Supervisors whose jobs and responsibility involve direct contact with customers

EXCLUSIVE METHOD
Self Assessment, Case Story / Group Interaction

DURATION
Two Days